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Heart rate history won't show up on the Fitbit app

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‎05-13-2023 06:28 - last edited on ‎05-14-2023 10:00 by Fitbit Moderator

‎05-13-2023 06:28 - last edited on ‎05-14-2023 10:00 by Fitbit Moderator

I've had my Fitbit for two weeks now and generally things seem good however since Friday morning there has been no heart rate history recorded. It stopped at precisely midnight on Thursday. The heart rate appears on the Fitbit and in the app and concur. Also heart rate events are recorded and logged. It's just no history. The device says it syncs correctly and I've rebooted it, my 'phone (android) and reset the bluetooth but still no luck.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-13-2023 06:33

‎05-13-2023 06:33

Hi @CaptainCalamity - try logout of the Fitbit App, swipe off the active window, clear the storage cache and force stop it and restart the phone, and watch again. There may be a temporary fault with the Fitbit App .

Author | ch, passion for improvement.

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‎05-19-2023 04:16

In response to Guy_

‎05-19-2023 04:16

Hi Guy_ I tried all of those suggestions and it didn't appear to work initially however a couple of days later it started working by it's self. Thanks for the help. 

 

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