help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate is not recording correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2020 13:27 - last edited on ‎02-17-2020 11:44 by

‎02-13-2020 13:27 - last edited on ‎02-17-2020 11:44 by

My versa has been recording my pulse as 150 + for the past 2 weeks... it is affecting my calories and exercise goals... I have tried resetting my Versa but the green light on the back has stopped working. My versa is not that old. Any ideas to help me? 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-17-2020 11:43 - edited ‎02-17-2020 12:04

‎02-17-2020 11:43 - edited ‎02-17-2020 12:04

Welcome to the Fitbit Community, @Docsmith30. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the heart rate monitor on your Fitbit Versa. I understand that after the restart the green light on the back has stopped working. I would like to confirm if you see your heart rate on the screen now? If you don't see your heart rate, I recommend confirming the complete troubleshooting steps from this help article: Why don't I see my heart rate on my Fitbit device?

 

Heart rate can be affected by several factors including air temperature, stress level, physical body position, and medication use. If you were exercising when you noticed discrepancies in your heart-rate readings, the type of exercise or the position of the device may be the cause. See our help article for more information: How do I improve the accuracy of my heart-rate reading on my Fitbit device?

 

Please keep me posted, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes