03-23-2021 15:52
03-23-2021 15:52
I noticed in Jan a significant drop in my heart rate during a high intensity cardio workout using my Versa 2. Typically my heart beats will range from 140-180 but I was at 70-90 beats 30 min into a 40 min workout. This went on for a few days so I called fitbit. Over the next few weeks I called 4 times and went through similar troubleshooting options on every call. Reset the device, turn on and off the heart rate monitor. Finally Fitbit offered to replace my device. I used a charge 3 during the return process and noticed my heart rate was back to where it normally would be during those high intensity cardio workouts. I received the replacement versa 2 and for 2 days it appeared the problem was fixed. On the 3rd day I noticed an update was needed on the new device. After the update the same problems came back. I started wearing the Versa 2 and charge 3 during the same workout and the two devises are consistently 30-60 beats off. I’ll wear them on the same arm, different arm, every way you can imagine and the results are consistently 30-60 beats off between the two devices.
I was offered a 3rd versa 2 or I can pay for an upgrade at 50% of retail. I understand heart rate can fluctuate with environment, workout, etc. but 30-60 beats off. I can’t do anything to get a consistent reading