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Heart rate light not working / Battery draining

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‎05-22-2020 04:49

‎05-22-2020 04:49

this is the 2nd message I've left and I'm not getting any responses! My Versa's heart rate light is not working and the battery is draining in less than a day! 

I've tried everything... turning various HR and battery settings on/off, restarting my tracker, removing the Versa from my fitbit account and done 3 factory resets! 

Is there someplace I can take my tracker! Help!

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‎05-22-2020 15:04

‎05-22-2020 15:04

This affects me as well.  I've tried resetting it and factory wiping it.

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