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Heart rate monitor and battery charge not working properly

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‎09-02-2019 07:55 - last edited on ‎09-03-2019 19:15 by Fitbit Moderator

‎09-02-2019 07:55 - last edited on ‎09-03-2019 19:15 by Fitbit Moderator

I have had my versa for 13 months and over the last week or more has become very unstable.

Heart rate monitor reads 165+ even when I am not wearing it! And a full charged battery is lasting one day instead of four.

 I have Factory restored the watch:

            Used only a fitbit clock face:

            Gave it to my husband to wear!

None of these have solved the problem.

Any other suggestions?

If i need a warranty repair(we are in the UK so I understand its a 2 year warranty) how to I get that instigated?

 

Moderator edit: updated subject for clarity

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‎09-03-2019 19:13

‎09-03-2019 19:13

@Pskyle Welcome to the Fitbit Community.

 

I regret to hear that your Fitbit Versa is not registering your heart rate accurately and the battery is draining quickly. Thank you for the time you spent trying to get it resolved and for the information provided.

 

To evaluate your situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed a soon as possible.

 

You can check the Fitbit Warranty on this site.

 

If you have any question, please don't hesitate to contact us back at any time.

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