Heart rate monitor is incorrect

[Ndentremont]

My fitbit versa lite is approximately a year old.  It has been working great, but since yesterday the heart rate monitor is way off.  How do I resolve this issue?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ndentremont. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're experiencing with the heart rate monitor. Thank you for providing the additional details. Heart rate can be affected by several factors including air temperature, stress level, physical body position, and medication use. If you were exercising when you noticed discrepancies in your heart-rate readings, the type of exercise or the position of the device may be the cause. See our help article for more information: How do I improve the accuracy of my heart-rate reading on my Fitbit device?

Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Mamag1]

I am glad they were able to help you.  My watch stopped working properly after a few weeks and fortunately Costco took it back.  However Fitbit will not refund the money I paid for the premium subscription, even though I no longer have the product that did not work. Very disappointed with the product and company