Heart rate monitor is not working on Versa

[saraht7]

The sensors suddenly stop working; sometimes multiple (5-10) resets will activate it, but then it'll stop working again within minutes or hours. This happens multiple times a day.

within my app, the daily heartrate graphs will not show up in the heartrate section, but if I click on the last recorded date (Nov 3) and scroll through the days, I can see the graphs. 

It stops working at night so I've only gotten basic sleep stats for a few weeks now. It also stops working during my workouts so my calorie stats are always wrong.

For the last three weeks straight it has consistently registered my heart rate as being incredibly high (140-160) while I was not engaging in any activity. 

Both my device (samsung galaxy s9) and my versa are up to date in regards to software. 

Yes I know how to wear it properly. Yes I am using a Fitbit clock face. Yes I have toggled the heartrate on and off in my device. The app no longer has a "settings" option when I click on the photo of my device so that's not possible for me to try.

This is my third type of Fitbit and I've had different issues with all of them. I've scoured the forums and this seems like a persistent issue with many versa owners and there doesn't seem to be any real solution. I do not have hours to sit on the phone with customer support (kind of ridiculous you don't offer email support and I now have to air my grievances publicly) and my warranty is passed, so I think this will be my last Fitbit, the Samsung Gear is looking awfully good right now.

Moderator edit: subject for clarity

[NellyG]

Hi @saraht7 I have flagged a moderator to come and help you

[LiliyaFitbit]

Welcome to the Fitbit Community, @saraht7. It's nice to see you around, @NellyG. 

@saraht7 I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your heart rate monitor not working properly. Thank you for your efforts to resolve this. You can confirm the complete troubleshooting steps in these help articles: Why don't I see my heart rate on my Fitbit device? and How do I improve the accuracy of my heart-rate reading?

I understand how you are feeling as this is your third device and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@NellyG thank you for your support!

I'll be around if you need further assistance.