Heart rate monitor not working properly.

[Judy752]

My BPM stopped working last Friday night and will not come back on... I followed your self help but still not working... Today i noticed the green led light under the watch is also not working .... all help would be appreciated.  Judy.

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi, since you already have undertaken actions to repair it and it still does not work, my advice would be to contact Customer Service

[Husnan]

My BPM  is not working on my Fitbit Versa, also the LED light is not turning on since 3 days now, how do I get LED to start working

[MarcoGFitbit]

Hello @Husnan thanks for joining the conversation, welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. If the heart rate monitor is still not showing blinking on the back, go to the Settings app in the Versa and check if Heart Rate is ON. If it's not, turn it on and if it's already on but the lights are not blinking, please let us know so we can check this further. 

Thanks for your patience, give these steps a try and let us know the outcome. 

[Husnan]

I tried it and only 1 green LED is flashing instead of all 3 or 4 blinking
at all time. It’s reading my heart rate now but
--
With love
Habiba

[MarcoGFitbit]

Hello @Husnan I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back after trying the troubleshooting steps I've provided earlier. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[Deel1953]

Still not working.

[MarcoGFitbit]

Hello @Deel1953 thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

First of all, I would like to apologize for the delay in the response. I appreciate you have joined us. Tell me, were you able to try the troubleshooting steps provided earlier? Since when have you experienced this situation? Which other troubleshooting steps have you tried so far? This information will be very helpful for us to check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting for your reply.