Heart rate monitor quit working on Versa

[no-HR]

lights on back of Versa quit working, Versa no longer reads heart rate. used to work fine and was usually pretty accurate, checked it against what the doctor's office equipment registered and it was usually spot on or very close. other functions of watch seem to still work ok. I already tried all the solutions posted online, cleaning back of watch, restarting watch, checking all the settings, cleaning wrist, adjusting tightness & fit on wrist, etc, etc.  Tried most of the solutions 3 or 4 times, restarted watch several times, so far nothing works.  seems like the heart rate sensing function is broken, nothing brings it back.  heart rate monitoring was one of the major reasons for buying a fitbit, now that functionality no longer works 😞

Moderator edit: updated subject for clarity

[NellyG]

Hi @no-HR I have flagged a moderator to come and help you 

[JuanJoFitbit]

@no-HR welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the heart rate sensors stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

After this, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Thank you for your help @NellyG.

Keep me posted on the outcome! 😀

[no-HR]

thanks for taking the time to respond
factory reset didn't fix problem, nor did any of the steps in the help article. I think it is a hardware problem, not a software issue. heart monitor and any function depending on it stopped working

[JuanJoFitbit]

@no-HR thank you for getting back and trying the recommended troubleshooting steps! By the way, I'm sorry for the late response. However, since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

I'll be around if any question arises! 😀

[no-HR]

thank you, i appreciate the assistance

[JuanJoFitbit]

@no-HR I'm sorry for the late response. However, I'm glad I could help.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀