Heart rate monitor stopped working on my Versa

[blomman]

Hi, 

on the 6th of August i started a training session in the pool, after finish i had a look on my watch but it was dead.. several times i tried to start it up agin with no luck, 

the day after I tried again and it starts but just with a singel red lamp lightning on the back, now the heart rate is not working.. is there something I can do? I have tried to reset/restart.. please help

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @blomman, welcome to the Community Forums. Thanks for the details provided in your post about the heart rate monitor that has stopped working on your Versa. I appreciate you've already tried to restart your watch prior to posting here, I'll be glad to continue assisting you.

If you haven't done so yet, I'd recommend trying the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

Give this a go and let me know how it goes. I'll be around.

[blomman]

Hi Maria, 

thanks for your answer, 

I tried to do as you told me but still no heart rate ,  just a singel red light on the back, 

also my battery has affected since the heart rate stopped working, before it could last for 4 days, now Its empty after one day..