Heart rate monitor stopped working, only red light

[Julesdee]

Hi, 

So yesterday I woke up and the versa didnt track my sleep which was odd. Didnt think much of it and went to work. Just before heading to the gym i noticed it hadn't calculated my HR all day. Had a look and only the red light was showing on the back. I have done everything in the troubleshooting guides. 

Switched on and off. Turned heart rate option to off, sync, turn to on then sync. I did a button reset and finally I did factory reset. Yet nothing . Still just the red light and no green at all. Clearly something is broken. I don't need to run through the same troubleshooting options again as ive done them over and over but if anyone else has had this problem please let me know how you fixed it. 

This is my second Versa in 8 months as they had to replace the first after 3 months when it just switched off and never came back to life. Ergh. 

Moderator edit: subject for clarity

[NellyG]

Hi @Julesdee I have flagged a moderator to come and help you

[LiliyaFitbit]

Hi @Julesdee @NellyG, it's nice to see you again in our Community Forums. 

@Julesdee I appreciate your participation in the Forums and sharing the issue you're experiencing with the heart rate monitor on your replacement Fitbit Versa. I totally understand how you are feeling. Thank you for your efforts to resolve the issue and providing the steps you've tried already. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox for further assistance.

@NellyG thank you for your support.

I'll be around if you need further assistance.