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Heart rate monitor stopped working

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‎07-16-2019 07:30 - last edited on ‎07-17-2019 16:49 by

‎07-16-2019 07:30 - last edited on ‎07-17-2019 16:49 by

My heart rate monitor has stopped working. I have tried rebooting, cleaning the sensor and verifying the monitor is on. Any suggestions?

 

 

Moderator edit: subject for clarity

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‎07-17-2019 16:51 - edited ‎07-17-2019 16:52

‎07-17-2019 16:51 - edited ‎07-17-2019 16:52

Welcome to the Fitbit Community @SunsetRunner. 

 

Thank you so much for taking the time to troubleshoot the issue you're experiencing with the heart rate monitor not working on your Fitbit Versa. Since the steps you tried didn't work, I recommend doing a factory reset. Please note only that after doing a factory reset, all apps installed and the data that has not been synced yet to your Fitbit account will be deleted. 

 

In order to do the factory reset, please do the following: On your device, open the Settings app > About > Factory Reset or Clear User Data.

 

Open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account by following the steps from this help article: How do I set up my Fitbit device?

 

Let me know how it goes, I'll be around!

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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