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Heart rate monitor

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‎11-23-2019 11:44

‎11-23-2019 11:44

The last 5 days my versa is showing my heart rate through the roof. Even sleeping my rate is between 140-170. Another monitor shows resting rate at 65 which is what I agree with when I check my wrist. I’ve reset numerous times now. It goes back to 0 off my wrist. Back on my wrist it climbs. Has anyone else had this problem. Also if I factory reset, will I loose all my app information till now?  Robyn 

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‎11-23-2019 16:13

‎11-23-2019 16:13

Hi @Ganbeer Have you tried restarting the Versa several times? If that doesnt fix it then you will need to do a factory reset (settings app on the watch and scroll down to About). That wont lose you all the data you have synced, as that is saved on the Fitbit servers, but it will lose you any unsynced data still on the watch (so make sure you sync first). If that doesnt stop the very high readings please come back here or contact Support.

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-25-2019 21:41

‎11-25-2019 21:41

I have restarted and restarted and restarted and my heart rate also goes through the roof as well. If I jog lightly in place it shoots up to 160. I’ve worn my Polar at the same time and it shows 100. I bought this for the HRM so it’s worthless to me and too late to return it. I kick myself for cheaping out and not going with the Apple Watch. 

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