Heart rate monitoring stopped on my Versa

[Alanmc1782]

My versa heart rate monitor has stopped working and having looked through i have tried as much as possible. Was working fine until Sunday when i put it in to charge and since then it’s not worked so no heart rate or sleep trace. I have reset it several times and also done a factory reset along with an update but i can’t get the led flashing on the back. I’m guessing these have warranty? It was purchased January this year.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Alanmc1782 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your heart rate even though you have tried the restart process and a factory reset.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process that you already tried but you can skip it and proceed with the rest. Once you've tried them, monitor your watch and see if it tracks your heart rate properly.

Keep me posted on the outcome! 

[Alanmc1782]

Thanks for the advice. Went through all the steps however still wouldn’t work so now have a replacement on route

[JuanJoFitbit]

@Alanmc1782 I'm sorry for the late response. However, I'm so glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

.As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[JudyR01]

I just had the same thing. I did all the steps except a factory reset. I charged it to 100% then turned it off—doing a ‘hard reset’ and the monitor started working correctly. Hope this helps others. 

[JuanJoFitbit]

@JudyR01 thank you for participating in our Fitbit Community! I'm sorry for the late response. However, I'm so glad to hear that your Fitbit Versa started to work properly after trying a hard reset. Thank you for sharing your feedback. I'm sure that this will help other users that experience the same issue.

Have you heard about our Discussions board? In this board you will be able to tell your stories, meet more people and start your own topics.

Don't hesitate to get back if you need further assistance!