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Heart rate no measurements error

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‎11-24-2020 05:40 - last edited on ‎11-24-2020 18:41 by Fitbit Moderator

‎11-24-2020 05:40 - last edited on ‎11-24-2020 18:41 by Fitbit Moderator

Verse 2 nit measuring and keeping track off heart rate fit bit sent a replacement and I have even had a new phone still nothing I cancelled my account and even made a new one still nothing. All I have on the heart rate on the fitbit app is no measurement recored 

 

Moderator Edit: Clarified subject

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‎11-24-2020 18:41

‎11-24-2020 18:41

Hi @Victoria1.2.1.2, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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