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Heart rate not registering on Fitbit versa or on settings in the Fitbit.com dashboard

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‎07-10-2019 22:02

‎07-10-2019 22:02

I noticed after a long walk that my Fitbit didn’t track my heart all day or during the walk.  Which affected my burned calories count.  I tried to trouble shoot, and every troubleshooting recommendation said to go to my settings, and change heart rate to “on” or “auto”.  Well, I don’t have a “heart rate” under my settings.   HELP

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‎07-10-2019 22:29

‎07-10-2019 22:29

The 'Settings' you want is on the tracker itself.  From main clock face, scroll right (swipe left), probably a few screens until you see a gear icon labeled 'Settings'.  Tap it, then scroll down or up for 'Heart Rate'.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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