Heart rate not showing not tracking sleep

[Gcoutts54]

My heart rate was showing last night but nothing today everything is on and synced.

I also tried the sleep tracker last night but it didn't track anything I know I had a restless sleep but as I put in the sleep time and wake up time it says I slept right through the night.

Is there a support number to call for fitbit? 

[Marrrmaduke]

@Gcoutts54 The sleep (or active minutes) will not be tracked if there is no HR detected. Is the sensor light blinking? Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF with a reboot of versa in between. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo flashes. Also, make sure the sensor lights are flashing, you're wearing Versa's band tight enough, and that Versa's battery is not critically low (anything between below 10-15) as the sensor may turn off automatically. I recommend toggling the heart rate settings ON/OFF, rebooting and placing on charger. Good luck!

[Gcoutts54]

Hi there thank you so much for your reply

I tried all of those steps but still nothing, I don't see the sensor lights flashing? is this the green light on the back?

Also when I tried to reboot the fitbit logo doesn't flash, just disappears then comes back on again....

Battery is at 65%

thanks again

[Marrrmaduke]

@Gcoutts54 by flash I mean disappears and comes back on. Yes, green light on the back. If you swipe on on your Versa to open Today app, and scroll down to the heart rate section, can you see heart rate there or just '--'? Also, are you using any 3rd party clockfaces? If yes, please change it to one of the fitbit originals.