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Heart rate not showing on Fitbit Versa

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My heartrate has suddenly stopped working on my fitbit versa. I have gone to the settings and made sure it is on. I have restarted my fitbit. It just has the heartrate symbol with to dash's beside it. Any sugestions please 

 

 

Moderator edit: subject for clarity and label

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16 REPLIES 16

Welcome back to the Fitbit Community, @Beckyboo77

 

I've moved your post to Versa Smartwatches board so we can keep our forums organized.

 

I am sorry to hear your heart rate is not showing on your Fitbit Versa. Thanks for trying to resolve this and I am here to help. Heart-rate tracking can be affected by several factors and I recommend confirming our complete troubleshooting instructions from this help article: What factors can affect my heart-rate reading on my Fitbit device?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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I have the same problem after the last update 

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I am having the same issue. My sensor was red, it happened in the middle of the night, so I don't know exactly what happened. The next morning my heart rate sensor was not working. Just a tiny faint green light and no reading. I tried all the troubleshooting methods as well. Do this sensor just fail? Hope we can find a way to fix. 

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Welcome to the Fitbit Community, @Aurora2112 @ChristineLV.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I appreciate your troubleshooting efforts. Since you've already tried the troubleshooting instructions,

I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting replies soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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Same with me. No heart rate on my Versa. I have tried e

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I have this issue as well I did the update on my Fitbit and now my heart rate and sleep log is not working. I contacted the help chat and I did a factory reset and it still does not work. I have no lights on the back of my watch flashing! Please help

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Welcome to the Fitbit Community, @KitzyTeeny @SherBear82.

 

@KitzyTeeny thank you for joining the thread and sharing that you're experiencing the same issue with your Versa. I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

@SherBear82 I am sorry to hear you're experiencing the same issue with your watch. I totally understand how you are feeling. Thanks for trying to resolve this and working with our Support team. Upon checking with them, I was told that they were able to assist you and provide a solution. Thank you for your time and efforts.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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Mine also stopped working! At first this was the only problem but now it is also taking away steps, calories and active minutes.

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Yes there was nothing that the customer service people could do. I am just upset knowing that the update that I performed took my heart rate and sleep log away and now it’s not fixable

Sent from my iPhone
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Unless you have a warranty still on the watch they will not be able to fix it!Can you won’t get it back. All they could offer me at 25% off my next watch. Not happy

Sent from my iPhone
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I’m sitting on the couch watching tv. My HR indicates 197, 205, etc. then goes to dashes and has one re light on the back. 

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Same here. They sent me a replacement with an old version 32.32 and the date on the package was 2015

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I am experiencing the same issue.  Heart rate sensor is not working anymore.  Tried reset and it stops reading after a few seconds.  Both the menu enabled option and soft reset fail to fix the watch.  Fed up and hoping an update corrects things.

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Very disappointed in Fitbit and technology in general. We pay a lot of money for these items and they don't last and become obsolete and companies think we are going to just buy a new one. It's a scam if you ask me. I don't go for that and will not invest another penny in a Product the company won't stand behind when an issue arises for so many. My Versa stopped tracking sleep and heart rate and their suggested solutions failed to improve any functions. It also has to be charged every other day. I set up my Versa May 3 2019 and it stopped doing it's job June 7 2020. Bad investment. 

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Hi,

I also start getting the heart rate issue after update few days ago. It stopped showing  heart rate and no green light at the back as well. I tried all the steps mentioned, also tried factory reset my device multiple times but no luck.

Could you please help to get this fixed?

Regards,

Nikhil

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Same problem after update in early June. Tried all the troubleshooting steps to include resetting,  deleting and reinstall app, and add versa2 as a new device.  At Same time also stopped showing phone calls and text messages.  

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