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Heart rate not showing

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‎07-15-2019 18:42 - last edited on ‎07-17-2019 16:54 by

‎07-15-2019 18:42 - last edited on ‎07-17-2019 16:54 by

Hello,

The heart rate is not reflecting in my Versa.  I've tried restarting the device, and my notifications are on. Not sure what else to try at this point. Please advise! Thx.

 

 

Moderator edit: subject for clarity

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‎07-17-2019 16:58

‎07-17-2019 16:58

Welcome to the Fitbit Community @Mhill1. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with the heart rate not reflecting on your Fitbit Versa. Thank you for your efforts to resolve the issue, you can find the complete troubleshooting steps in this help article: Why don't I see my heart rate on my Fitbit device? 

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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