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Heart rate not working and clocks disappearing

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‎02-26-2020 14:18

‎02-26-2020 14:18

The heart rate is no longer showing on my Versa 2 which is less than 2 months old. On one watch face it shows a four digit number. On the other it shows only a heart. The other three watch faces don’t appear at all!  The heart rate issue first began 2/21 and the watch faces disappeared yesterday. I tried installing the most recent update but it did not fix the problems. I’m very disappointed because without the heart rate it is not calculating my calories even when I enter the activity manually. This Versa 2 is actually a warranty replacement for my original Versa.  Thanks for any advice. 

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‎02-26-2020 16:20

‎02-26-2020 16:20

I hope they help you out.  My Versa 2 stopped working properly after a few weeks also.  I returned it to Costco, but fitbit will not refund me for the premium subscription I purchased.  Can't use the subscription without the watch. They have a lot of problems and are not solving my issue after many many emails.  Good Luck.  PS my new Apple watch is great.  Worth the additional cost

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