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Heart rate not working, no green lights-Versa Lite

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‎10-03-2021 15:59 - last edited on ‎10-14-2021 16:20 by Fitbit Moderator

‎10-03-2021 15:59 - last edited on ‎10-14-2021 16:20 by Fitbit Moderator

My fit bit versa lite heart rate is not working. I have done everything from resetting and all sorts. The green light will just not turn on at ALL! What do I do? I bought this in 2019 and it’s been working fine since then and then after the software upgrade it just completely stopped working. I’m active in the gym and really need my watch. Any other options for me to do as I’m completely stuck 

 

Moderator edit: updated subject for clarity

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‎10-14-2021 16:19

‎10-14-2021 16:19

Welcome to the Fitbit Community, @Traynomz.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa Lite. Thank you for trying to get them resolved before contacting us.

 

Please make sure to have restarted your watch by following these instructions. In addition, you can turn heart rate sensor off and back on. For instructions on how to navigate your Versa Lite please visit this article.

 

Whether you've followed the troubleshooting steps shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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