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Heart rate not working on my Versa

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‎05-22-2020 06:40 - last edited on ‎06-02-2020 07:40 by Fitbit Moderator

‎05-22-2020 06:40 - last edited on ‎06-02-2020 07:40 by Fitbit Moderator

My heart rate is has not been working.  I have shut down and and restarted it several times and it's still not working.

 

 

Moderator edit: updated subject for clarity

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‎06-02-2020 07:40

‎06-02-2020 07:40

Hi @esoxdavis, it's great to see you in our Fitbit Community! Regarding the heart rate tracking issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they are taking care of your case and will get back to you soon.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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