Heart rate not working

[Jtrm]

It worked the first two months and now the green light is out.  I’ve tried to reset it and turn the monitor on and off and resync with my phone.  Still no luck.   I’ve also cleaned the back.  

[ACG]

Hello @Jtrm

Check the settings to make sure the HR monitoring is on.

[Jtrm]

It is on. I’ve tried turning it on and off and resyncing but the green light is still out.

Tiffany

[ACG]

Have you tried to do a restart on your versa and do a sync after you did that.

[DramaQueenDiva]

If the restart doesn't work, you could try doing a Factory Reset.

[Jtrm]

I’ve tried the reset (hold left and bottom right buttons until the Fitbit logo appears). That didn’t work either. How do I do a factory reset? All the other functions are working. I thought maybe it was the fit on my arm until I realized the green light is out.

Tiffany

[ACG]

Hey @Jtrm

You can also click on Fitbit help in my signature and scroll down to lets talk to contact customer support.

I'm also attaching the Versa manual as it has a lot of information on setting up these devices.

https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

[Jtrm]

I went into my exercise apps to see if my gps was on and after I did that the heart rate monitor started working again

Tiffany

[ACG]

AWSOME @Jtrm

Great to hear your up and running, did you get a chance to browse though the manual.