Heart rate on my Versa is not working

[Kishorekumar]

Heart rate not working 

Moderator Edit: Clarified subject

[Guy_]

Hi @Kishorekumar  - unless the watch has a fault go to the watch Settings and toggle the heart rate option off/on and restart the watch. It may help.

See How do I restart my Fitbit device? 

[MarreFitbit]

Hi there, @Kishorekumar. Welcome to the Fitbit Community Forums. @Guy_ Thank you so much for your help!

In order for me to better assist you with this, please confirm that you've followed the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your Versa once again. 
• Next, confirm that your Versa is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?

[AStarshine]

This is a short term fix when one has to do the above steps multiple times a day for heart rate to be tracked.

[Carolien2003]

I did this a few times, no results… I wear my watch on the recommended spot, I updat it in time, etc. The heart rate feature just stopped working …