Heart rate readings too high in Fitbit Versa

[tiim]

I just went on my first run with the Versa and found the heart rate wildly off. I've had several other Fitbit devices that have registered a peak rate between 160-165 bpm for the same run, on the same wrist, with the same wrist placement. This run shows a lengthy section where my heart rate peaks at 209. I'm in my late 40's... No way that is accurate. Anything I can do to fix this?

Moderator Edit: Updated Subject For Clarity.

[Belbrown]

The only fix was they had to replace my pebble.

They claim it's a software problem and they are in the process of
fixing it, but this has been an issue for years now. They make it sound
like it's a recent development, it's not.

I would contact them if I was you and insist on a resolution.

They are fully aware of the issue.

Hope you come right.

[Belbrown]

I'm very happy to hear you were ok and the Fitbit was wrong 😆

It's great news regarding new device.

Hope you have many a happy workout with it.

Kind regards

[Lsmillerq]

My Versa Lite is going crazy with my heartbeat. It’s showing that I’m regularly past 200, even when I’m sleeping. This started a few days ago. Is there a fix?

[Lyndy-lou]

I had to contact Fitbit and eventually they changed my devise.
Just out of interest have you worn it in a swimming pool lately ?

Sent from my iPhone

[Lsmillerq]

No, I haven’t worn it swimming or in the shower. The funny thing is that this is a Versa Lite replacement FitBit sent to me after my original one stopped working after just a few months. I’m beginning to rethink my love affair with FitBit.

Sent from my iPhone

[DeeAuman]

I wear mine higher and tighter since I reset it. HR seems good now but it bothers me because I have to wear it so tight. I may get a different band. The one that it came with is very slippery so it won’t stay in place without being tight.


Sent from my iPhone

[Lsmillerq]

Thank you. I’ll try it. 

[JerseyBrew]

Similar issue. Just got my Versa 3 and my HR is about 10-20 bpm above where it was on prior devices.  May just return it as the prescribed solution of wearing it tight is not too appealing. 

[bmoliver]

I wonder if the Sense is any better.  My original Versa has similar issues.

[Konaneil]

Considering that they did nothing to cure the problem on the Versa and that they just tried to ignore it makes me afraid to buy the new unit.

[Idunno]

Working on it indeed. 

[Yuno2]

Same issue