Heart rate readings too high in Fitbit Versa

[tiim]

I just went on my first run with the Versa and found the heart rate wildly off. I've had several other Fitbit devices that have registered a peak rate between 160-165 bpm for the same run, on the same wrist, with the same wrist placement. This run shows a lengthy section where my heart rate peaks at 209. I'm in my late 40's... No way that is accurate. Anything I can do to fix this?

Moderator Edit: Updated Subject For Clarity.

[VBran]

I can't because Best Buy return policy is only 15 days 😞

[kimw0909]

Since I didn't really buy it for the heart rate function, I think I'm just going to turn it off. Kind of annoying though since this is a $200 product  - not cheap! 

[VBran]

Sadly my issues are heart rate, active minutes, calorie burn and sleep stages 😞 

[jolville]

Hi all, here is my contribution to this thread. Got a new Versa last Sunday and immediately felt the HR readings were too high. So yesterday morning, I wore both the Charge 2 and the Versa at the same time and this is the result. I love the functionality of the Versa but this is enough for me to return the Versa unless Fitbit can start explaining what is happening.

 

[SunsetRunner]

Mine has been doing better. I cleaned the sensor with some alcohol and also
started wearing it a little higher on my arm. I guess the band was too
loose before maybe?
--
*11)Make it your ambition to lead a quiet life, to mind your own business
and to work with your hands... 12)so that your daily life may win the
respect of outsiders and so that you will not be dependent on anybody. ~1
Thessalonians 4:11-12*

[tiim]

I returned my Versa and reverted to my Charge 2 - with no regrets. The
Charge 2 HR monitor has been far more accurate for me.

[jw41]

Has Fitbit (the company) ever made a public statement about the Versa HR problem? Is there a way to force them to make a statement? I am flat disgusted.

[jw41]

Has Fit bit (the company) ever made a public statement about the Versa HR problem? Is there a way to force them to make a statement? I am flat disgusted.

[SunsetRunner]

Not that I’ve seen. Maybe they have?
--
*11)Make it your ambition to lead a quiet life, to mind your own business
and to work with your hands... 12)so that your daily life may win the
respect of outsiders and so that you will not be dependent on anybody. ~1
Thessalonians 4:11-12*

[Wardcarrie5]

Mine is completely wrong. Just sitting here and it’s reading between 92-115. Took it manually and it is 68. 

[SunsetRunner]

That’s what mine was doing, too! It seems better lately. 🤷🏻‍:female_sign:
--
*11)Make it your ambition to lead a quiet life, to mind your own business
and to work with your hands... 12)so that your daily life may win the
respect of outsiders and so that you will not be dependent on anybody. ~1
Thessalonians 4:11-12*

[Savikam53]

I recently upgraded to the Versa from the Alta HR.  I would always test the Alta HR against my cardiologist's expensive monitors and the readings were accurate on the Alta HR or just marginally off.  Since I upgraded to the Versa a few weeks ago, I recently went to cardiologist and heart rate reading on Versa was >100 and the nurse got a reading of 85.  My daily wake up heart rate is >100.  Additionally, I woke this morning to >1,000 steps recorded and wondered where I had been all night (if not in my bed).  I am giving this one more week to autocorrect and I am going to Apple.  I hope it is resolved quickly as I have come to like Fitbit over the years and hate to jump ship.

[Savikam53]

I did the same comparison with my Alta HR and it appeared to be more accurate.  You have convinced me to return the Versa and use my Alta HR a little bit longer or go to Apple.  😞

[snaga]

Ok.

It's time to stop using Versa because I can't wait it to be fixed.

Frankly speaking, I feel it is totally useless for my workout.
I just started using Garmin vivoactive for my workout.
Bye, Versa.

[SunsetRunner]

I recently exchanged my Versa for a Charge 3. Not only was I getting
incorrect HR readings, but it also broke my wrist out.
--
*11)Make it your ambition to lead a quiet life, to mind your own business
and to work with your hands... 12)so that your daily life may win the
respect of outsiders and so that you will not be dependent on anybody. ~1
Thessalonians 4:11-12*

[bad_product]

I bought fitbit Versa watch. The worse decision in my life.

1. The heart rate is 25-30 bpm higher (111 when I have 88) all the time - regardless how tight is the watch on my hand.

2. when I type on my keyboard laptop the stupid watch think that I am walking...

don't touch this low level product - loosing money

Moderator edit: personal info removed

[Savikam53]

Thank you. I hope I have not kept it too long to return it. Are you getting more accurate readings now?

Sent from my iPhone

[SunsetRunner]

The cutoff for returns is 45 days, but the Cust Svc person I talked to
(online chat) was kind enough to let me return it even though I’ve had it
longer than that. I had a rash from the tracker itself as well as the band.
--
*11)Make it your ambition to lead a quiet life, to mind your own business
and to work with your hands... 12)so that your daily life may win the
respect of outsiders and so that you will not be dependent on anybody. ~1
Thessalonians 4:11-12*

[Savikam53]

Thank you.

[achattler]

I’m having the same issue. And it goes on all day. I have 600+ active minutes because my heart rate is inaccurately high.