help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate sensor is not working on my Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-20-2020 14:18 - last edited on ‎05-05-2020 05:27 by Fitbit Moderator

‎04-20-2020 14:18 - last edited on ‎05-05-2020 05:27 by Fitbit Moderator

Hi, the heart rate monitor on my brand new Fitbit isn’t working. I already shut it off and hard reset it. I also tapped it a few times to get it moving. Calling customer support but have been on hold for half an hour. Any help would be great.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-05-2020 05:26 - edited ‎05-05-2020 05:28

‎05-05-2020 05:26 - edited ‎05-05-2020 05:28

Hi @KS93, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the heart rate tracking issue that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums. I was able to get in touch with our Support team and was told that they assisted you via phone after the first attempt you had. I'm glad to hear that a solution was provided.

 

Don't hesitate to get back if any question arises.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes