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Heart rate sensor won't turn off

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‎05-07-2019 10:55

‎05-07-2019 10:55

The heart rate sensor won't turn off and not sensing, hence shortening the battery life to about 6-8 hours. It's really annoying 😡

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‎05-07-2019 11:08 - edited ‎05-07-2019 11:10

‎05-07-2019 11:08 - edited ‎05-07-2019 11:10

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see after each restart the Fitbit logo and release the buttons. This procedure resets the internal system of your Versa. Hope this solves your problem.

BTW, are you also not able to switch it of manually? Go to settings on your Versa, press it and go to HR and disable it.

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‎05-07-2019 11:08 - edited ‎05-07-2019 11:10

‎05-07-2019 11:08 - edited ‎05-07-2019 11:10

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see after each restart the Fitbit logo and release the buttons. This procedure resets the internal system of your Versa. Hope this solves your problem.

BTW, are you also not able to switch it of manually? Go to settings on your Versa, press it and go to HR and disable it.

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‎05-07-2019 11:31

In response to SunsetRunner

‎05-07-2019 11:31

Hi, the HR is disabled yet the sensor light will not turn off. Also tried restarting 6 times and no success 

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‎05-07-2019 11:32

In response to SunsetRunner

‎05-07-2019 11:32

@SunsetRunner wrote:

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see after each restart the Fitbit logo and release the buttons. This procedure resets the internal system of your Versa. Hope this solves your problem.

BTW, are you also not able to switch it of manually? Go to settings on your Versa, press it and go to HR and disable it.


Hi, the HR is disabled yet the sensor light will not turn off. Also tried restarting 6 times and no success 

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‎05-07-2019 11:43

In response to ASGH

‎05-07-2019 11:43

Hi, contact Customer Support about this issue, seems the HR sensor is dysfunctioning. 

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