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Heart rate sensors not working - Battery drain

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‎12-16-2019 13:52 - last edited on ‎12-17-2019 13:29 by Fitbit Moderator

‎12-16-2019 13:52 - last edited on ‎12-17-2019 13:29 by Fitbit Moderator

I only have my fitbit for one year and after the recent updates my battery started to drain in less than 12hrs now the heart rate lights don’t work. I’ve removed Versa from app, removed app from phone, reset versa and restored the watch to factory settings. I’ve cleaned the back of watch, cleaned my arm and lights still don’t flash.

 

Moderator edit: Subject for clarity

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‎12-17-2019 13:28

‎12-17-2019 13:28

Hello @NayelMendes, welcome to the Community Forums! It's a pleasure to assist you today.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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