Heart rate sensors not working

[EFK_IA]

Last Thursday my  heart rate monitor just stopped working right after a workout. The sensors were blank and nothing registered. I tried rebooting my watch, re-syncing, turning the monitor off and on etc...it did not work. Friday night at midnight it suddenly started working again, however it read my heart rate (while sleeping) at 156! My resting heart rate is typically around 57. Since then I've tried completely resetting the watch to factory settings, removed it from my phone and completely set it back up. The monitor lights are now on, however the rate is still double what it should be making it appear I'm just burning calories like a crazy person, or about to have a major heart episode. All these days of screwed up heart rates has killed my stats - which is very frustrating. This watch was received in January... What else can I do!? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @EFK_IA, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before to posting over here, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[AFoxx]

The same thing happened to me with my Versa recently. I’ve done all the steps like you restarting, factory reset etc and still my heart rate tops at 187 when I’m doing nothing! I called customer service and because my watch is over a year old there is nothing they can do. Since you got yours in January you’re still within warranty and should be able to get a replacement.