Heart rate sensors not working

[Ducks1]

I have an issue with my Versa I have switched on I have made sure the battery was flat then charged up and no luck please can any one help?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ducks1, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. If the heart rate sensors of your Versa are not flashing as they should, please follow the next steps to restart your device:

1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Let me know if the issue persists. 

[Ducks1]

Hi

I have done that to and still not working so I am now doing factory reset
and still not light for heart rate nor pulse!

Do

[RicardoFitbit]

Your reply is appreciated @Ducks1.

Thanks for troubleshooting your device with me, seems odd that you're still experiencing difficulties with the heart rate sensors. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Ducks1]

Hi

I had an email from one of your team anc I replayed last night but not
heard nothing today !

Regards

Di

[RicardoFitbit]

Thanks for your post @Ducks1.

Please keep an eye on your email inbox for any update from our Customer Support team. they are looking forward to get you back on track. Your patience is appreciated.

I'll be around if you need anything else.