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Heart rate sensors not working

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‎08-11-2020 18:03 - last edited on ‎08-12-2020 18:47 by Fitbit Moderator

‎08-11-2020 18:03 - last edited on ‎08-12-2020 18:47 by Fitbit Moderator

My versa has a red light on back, no green. No longer tracking heart rate. I’ve done the hard and soft reset multiple times, logged in to make sure settings are turned on for heart rate on website & settings on watch. I’ve tried changing the watch face. No luck. Any suggestions ? 

 

Moderator Edit: Clarified subject

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‎08-12-2020 18:45

‎08-12-2020 18:45

Hi @Ginger8216, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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