Heart rate showing higher heart rate readings than usual.

[cmukesh19]

I was a happy fitbit versa user until a day when my heart rate started showing unusual numbers, usually too high, but sometimes low too.

For example, it may remain in peak (170+) for hours even when I am doing nothing. Sometimes the rate remains low even when I start some activity. Many times there is no heart rate displayed at all. However, compared to all other issues, extremely high rate is most common issue.

I have already attempted:

• restarting on several occasions
• comparing fitbit numbers with another medical device - oxygen saturation monitor
• letting the battery die before recharging (just in case)
• factory reset the device

What puzzles me that it was working great before these issues started. As I am writing, after company resetting the device, my heart rate is consistently in 180 - 190 range for an hour. Reset had no effect.

I use iPhone 6S to pair my fitbit.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @cmukesh19, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far. Our team is currently aware of the problem and is working to resolve it as quickly as possible. 

We're sorry for any inconvenience it's caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you in the meantime, please feel free to reply, I'll be happy to help.