Heart rate, sleep and calories issues

[Katpt]

I was so looking forward to this product as I loved my Blaze but what a let down!

• Heart rate rarely tracks and when it does it is ridiculously inaccurate
• Sleep doesn't track at all
• Calories from exercise don't always sync to my daily amounts

So, this watch is pretty much pointless, and after reading these forums I think Fitbit need a product recall as their clearly faulty! How do we get a refund?

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Katpt, a warm welcome to the Community.

I am sorry to hear about the issues you are experiencing with your Versa and will be glad to help you out with them, please check the following help articles and follow the instructions provided there:

• What should I know about my heart rate data?
• What should I know about sleep stages?
• Calories: Make sure that your Versa is properly syncing. Why won't my Fitbit device sync?

About your refund inquiry, if you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund. For more information, check our warranty policy.

If you purchased the Fitbit from a retailer, you need to follow the retailer's warranty policy.

Let me know if you need anything else.