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Heart rate, sleep and hourly steps missing on Dashboard

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‎08-25-2019 03:53 - last edited on ‎08-26-2019 07:34 by Fitbit Moderator

‎08-25-2019 03:53 - last edited on ‎08-26-2019 07:34 by Fitbit Moderator

Had my Fitbit set up but logged out of app. On logging back in now noticed I don't have heart rate, sleep mode or hourly steps being shown. Looking at the app these are now not highlighted. Any help on these please.

 

Moderator edit: updated subject for clarity

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‎08-26-2019 07:33

‎08-26-2019 07:33

@Glyns welcome to our Fitbit Community! Regarding the heart rate, sleep mode and hourly steps information that are missing on your app, I'd like you to make sure that your phone has the most recent Fitbit app version installed.

 

If the app is up to date, let me know what is the brand and model of your phone. Also, provide a screenshot of the screen showing the highlighted tiles. You can learn how add images to your posts by following the steps listed in this post.

 

In the meantime, try setting up your Versa from scratch and see if the issue gets fixed.

 

Keep me posted! Smiley Happy

JuanJo | Community Moderator

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