help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate, sleep and staying lit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-28-2020 07:59

‎05-28-2020 07:59

Ever since the last update, I am having issues with my Fitbit.   The heart rate is frozen at 74 bpm.  It does not track my sleep every night and when it does it isn't giving me a rating. Also, I can be sitting perfectly still and the screen will light up. This is draining my battery.  Please advise if there was a problem with the update and when it will be corrected. Thank you 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-28-2020 08:06

‎05-28-2020 08:06

I’m having a similar issue, my versa doesn’t track sleep or hear rate during exercise and now the green light on the back is permanently on which drains my battery so it doesn’t last more than a day. 

Best Answer
0 Votes