Heart rate, steps and calories burned not showing up in Dashboard.

[Woosie72]

My versa randomly just cleared all data from my watch home screen. Including HR, steps and Calories burned. However, the time is still correct and the data is still on the today overview? 

Anybody experienced and know how to fix this. Tried restarting it, turning off and on and syncing. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Woosie72, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing this with us. Usually when a tile is not showing in the Fitbit app is because of two different reasons:

1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
2. The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Devika]

I have the same issue as above. The heart rate, steps and calories do not show on the main screen of my WATCH (it shows on the app) hence your response is not applicable. Please assist.

[sdowler]

I also have the same issue, the heart rate is just two dashes and the steps say undefined. This is on the watch display and not a problem with the app as it still has the data.

[lwjen]

I have this issue, too.  Heart rate is blank.  Calories, distance, steps are all 0.  This is on the WATCH display, the app has data.

[Linfon85]

I also experience this problem 😞

[Frss]

Me too. It just happened today.  I restarted the Versa, switched it off and on again. Nothing. Also tried switching watch faces... 

[Rickjohn57]

I verified my account is there, I just chose a new clock and all data is actively displaying.  the heart rate, calories burned, and steps now display

[lwjen]

Choosing a new clock face works for me, too.  Thanks for the solution.

[Devika]

Factory resetting the watch also works.

[Abajeasgram]

Mine isn't displaying on app...it worked until 2 days ago....will not track activity, at all. If I go back a day? It shows today's data in each tile. I have not changed or touched anything, it just happened....if I go to into a tile, I can scroll down to see past things...now what?

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for letting me know some of you have already resolved this issue. If you're still having trouble visualizing data on the clock-face on your Versa and you have already restarted your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and other troubleshooting steps, please reply to me with the following information:

1. Clock-face you're currently using.
2. Firmware version of your Versa (to get it go to the app and tap on Account > Versa)
3. A picture of your clock-face showing no information on it.

Thanks for your patience and understanding, I'll be waiting to hear from you.

[Juanitamwilliam]

Resetting did not work for me. 

[Juanitamwilliam]

Resetting did not work but changing the watch face did. Thanks everyone for the help. 

[HeydyF]

Hey @Juanitamwilliam, it is great to see new faces around! Sounds great that your Versa is working fine now. 😉 If you have further questions or comments, let me know. I will be more than glad to assist you. 

I'll be around! 

[EvaKamau]

Dear Marco,

I have tried all of these:

- Wearing the watch tighter

- Wearing is loosely

- Turning it on and off (several times)

- Changing the clock face (several times) and reverting to the Fitbit clock faces

Out of desperation, I have now done a factory reset

 After all those things- the heart rate is still not being captured.

[HeydyF]

Hey @EvaKamau, let me give you a warm welcome to the Community! Let me ask you this, so instead of your heart rate, I guess that you are getting this "--", right? 

By the way, I want to thank you for the tips you have tried so far to fix this. 

Keep me posted!

[EvaKamau]

Hi Heydy,

Thanks for the welcome message and for your response.

Update: In the course of the day, the device battery went down to 0 (within 4 hours of a full charge) and I was therefore dealing with two issues.

The heart rate still shows as "_" or stays on a specific number without changing at all.    I've written to Fitbit and they will send me a replacement.  As I'm not in the US, the replacement could take a loooong time to get here (Kenya).

I'm super frustrated (for not having a device to use for exercise) but truly grateful to Fitbit.  The response time was good and the team tried to be helpful.  In the end, we both agreed that the device was defective.

Thanks for reaching out.

[HeydyF]

Hey @EvaKamau, I appreciate the time you have taken to contact our Support team. Sounds great that you'll get a replacement, even though it'll take a little bit longer, due to your location, but I will ask you to be patient, you'll see that it'll worth. If you have further questions or comments, let me know. 

Have a nice day! 

[maggiemae63]

1. Clock face Oro-lo-Glo

2. Firmware Version 33.1.30

3.