Heart rate stopped displaying and tracking 8/30

[IRA1234]

My Versa 2 stopped showing my heart rate.  I transferred my account to google sign in and tried factory reset and still not working 

[ManuFitbit]

Hi @IRA1234. Welcome to the community forums. 

Thank you for taking the time to share the details regarding your Versa. 

Please try to perform the following points:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the upper left corner icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

[14hmm]

Have the same issue with my versa lite. Tried this and didn't work.

I have also tried factory resetting, unpairing and repairing to the app, may restarts. Nothing.

[IRA1234]

Thank you but that didn’t work.  Heart rate is still not showing

[Coollites99]

I have tried the directions above but my heart rate is still not tracked. 

[IRA1234]

Agree!  I’m not the only one!