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Heart rate stopped working on my Versa 3 after the update

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‎10-29-2024 20:51 - last edited on ‎10-30-2024 07:33 by Fitbit Moderator

‎10-29-2024 20:51 - last edited on ‎10-30-2024 07:33 by Fitbit Moderator

Bmp and green light not functioning after update. Was working until a factory reset. Everything says to go to settings then heart but heart isn't actually in my settings for some reason. I have toggled it on and back off on the phone app then resync but still not working. Anyone else having this? Was told by support it is now broken and need replaced. Which it is out of warranty so it won't get replaced at this point.

Moderator Edit: Clarified subject

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‎10-30-2024 07:36

‎10-30-2024 07:36

Hi there, @Meg_S. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 has stopped tracking your heart rate. I understand your concern, we're here to help you!

As our Support Team has informed you, your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa 3. Stay tuned to your inbox!

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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