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Heart rate tracking not working on my Versa

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‎05-21-2020 04:34 - last edited on ‎06-02-2020 05:35 by Fitbit Moderator

‎05-21-2020 04:34 - last edited on ‎06-02-2020 05:35 by Fitbit Moderator

Like many others, my versa is no longer displaying my heart rate.  I have turned it off and also restarted in several times and no heart rate.

 

 

Moderator edit: updated subject for clarity

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‎06-02-2020 05:34

‎06-02-2020 05:34

Hi @esoxdavis, welcome to our Fitbit Community! Regarding the heart rate tracking issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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