Heart rate zones recorded don't match with graph

[Alee123]

After the most recent update my zone minutes are not added up correctly. Although the graph and Average heart rate show that I reached cardio and fat burn levels of heart activity (shown in orange and yellow), all minutes are shows as below zones. I have an iPhone 11 and a versa 2. All devices are updated. I’m not concerned with with small gaps in data but the minutes do not add up correctly in reference to the graph. This happens even when there is no gap in data.

 

Moderator Edit: Clarified subject

[Queenbeeisme]

I literally just bought a Versa 2, I have had it for a week, all going fine and now I have this problem. This is not a user error, this is a Fitbit issue!

[Kohls]

This started happening to my Versa earlier this year, then I upgraded to a Versa 2 and still had the same issues, sent it in for warranty and it worked when I got it back! Then I did the update yesterday and it’s not working again.
I’ve been disappointed with every interaction with customer service. I’m ready to return the device, this is has been a know issue since September with no solution? 

[Karin927]

Active zone minutes shows zero after a busy day of walking and gardening. Yes, I did the latest update today. 

I could not find the solution for this problem in your forum! Help!

[coffejha]

This is happening to me as well. @Fitbit seems to have completely abandoned responding to this thread, and consider g the issue has persisted since the fall, they don’t seem to have any solution. Honestly, they are their own best advertisement for Apple Watch. 

[rsleejr]

If they gave a **ahem** they would notify us. Happens to me. This is my 3rd watch in two weeks. I am disgusted. Buy an Apple for twice the money. It’s cheaper unless you don’t give a **ahem** about your time. I’m 74. I care about my time.

They tell you what to do!  The answer is not what we need to do. It’s what they need to do. Admit they have a problem. And fix it. They never do.

Did you fire your QA people?  That’s the first thing you need to do. This is disgraceful. I’m on my third watch in as many weeks. I have four or five hours of my 74 year old life in this. I own a software company. I would be out of business if I ran it like you do. You should push a notice to EVERY Versa 2 owner. A Bug List.

Moderator edit: merged reply

[Dklacct]

I just switched from a Charge 4 to Versa 2 and have this same issue.  Very annoying and I've only been wearing it three days.  While working out the Versa 2 says cardio or peak but zero minutes show on app. 

[NancyB]

Does the info displayed under this exercise view screenshot match what’s shown under the heart rate view (during that same exercise period)? And, did you enter that exercise manually or was it auto recognized?

I’m finding discrepancies at times & still trying to ID the root cause. Example: Exercise view shows peak heart rate was 170 but heart rate view shows 160 & # of mins under each view differs (for same exercise period).

Accuracy of data appears to have gone to h-ll in a hand basket ever since the firmware update last summer when they changed how they measure heart rate zones & created the active zone mins function. 

[bdforbes]

I just updated the firmware on my new Versa 2, and I'm getting this problem with heart rate zones. According to the graph, I've clearly done plenty of minutes in the various heart rate zones, but it displays them all as zero:

[Karin927]

I am sorry you are having this issue , too. It can be disappointing!

Right after my upgrade I had the same issue, but over the past few months
it has adjusted itself again and even does give me more zone minutes than I
think I deserve.
I have learned to just not pay as much attention to it as I used to .

Enjoy your workouts!

[bdforbes]

Thanks Karin, you're right! It seems to be very consistent now.

[Katja.S]

I just started having this very same issue today. I had a CrossFit workout today that took was registered as a "run" of 19 minutes and 21 seconds, most of that time with heart rate above 140. I am showing 4 zone minutes for the workout and 17 minutes "below zones" despite the graph clearly showing a high heart rate (I use default zones). This was working normally until today. Was there an update pushed that broke the calculation? How do I fix this?..

[HydeParkBooks]

It is now over 2 years later and of course Fitbit has done nothing to fix the issue about the zone minutes so I agree Fitbit aka Google doesn't  care

[HydeParkBooks]

It is now over 2 years later and I'm experiencing the exact same issue about zone minutes, so it looks like Fitbit still hasn't figured.it out

[HydeParkBooks]

And it's still happening over 2 years later, and it looks like Fitbit has done nothing.

[HydeParkBooks]

It has been over 2 years and it's still happening, and it looks like Fitbit has done nothing

[HydeParkBooks]

Perhaps you should work for Fitbit you seem much better at expressing empathy and understanding how disappointed we feel