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Heartrate measurement stopped working

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‎11-03-2019 14:06

‎11-03-2019 14:06

Today I noticed my Fitbit doesn't show my heart rate anymore. I changed the clock face but no luck. After this my Fitbit keeps on restarting every few seconds.

Synching also seems to be an issue, I have reset the watch to factory settings and I have deleted the app on my phone and reconnected my Fitbit. 

No luck.

Anyone know what to do?

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‎11-03-2019 14:53

‎11-03-2019 14:53

Restart issue seems to be solved - readjusted the clock face.

However it will not sync to my samsung s7 phone, it did briefly sync to my iPhone se.

And still no heartrate. I do have a 2 year guarantee. .

 

 

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‎11-03-2019 15:03

‎11-03-2019 15:03

I now noticed the laser is not active... I did get the watch to sync with my Samsung..

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‎11-14-2019 14:14

In response to eefke78

‎11-14-2019 14:14

I'm having the same issue. It's been on going for about 2 weeks now and I am fed up! 

 

The sensors suddenly stop working; sometimes multiple (5-10) resets will activate it, but then it'll stop working again within minutes or hours. This happens multiple times a day. 

 

It stops working at night so I've only gotten basic sleep stats for a few weeks now. It also stops working during my workouts so my calorie stats are always wrong.

 

Last week for 5 days straight it consistently registered my heart rate as being incredibly high (140-160) while I was not engaging in any activity. 

 

Both my device (samsung galaxy s9) and my versa are up to date in regards to software. 

 

This is my third type of Fitbit and I've had different issues with all of them. I've scoured the forums and this seems like a persistent issue with many versa owners and there doesn't seem to be any real solution. I think this will be my last Fitbit, the Samsung Gear is looking awfully good right now.

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