Heartrate monitor stopped working

[Senky]

I have had my versa for about six weeks and the heart rate monitor stopped working? Can I replace it for  a new one?

[SunsetRunner]

Hi, do you also mean that the sensor is not lighting up anymore (green)? If yes, contact Customer Support about this problem.

[Gerhard71]

I give meanwhile the 2 Versa within 3 days, because the pulse measurement on the Versa exposes several times and one sees only 2 - on the display and that becomes from day to day worse and the support can not help, telephone with those already for 2 days, the clock 3-4x back to factory settings, rebooted, App uninstalled and reinstalled, but did not help until the pulse measurement again suspended, but this time for about 3 minutes, then I had the rest phase at once Pulse of 200, then set off again, then a pulse of 180, then set off again, then a pulse of 150. Then exchanged and now the problems start again from the beginning, the pulse measurement is also on the new Versa.

I suspect that it is due to the new firmware and this causes extreme problems.

So tomorrow I'll give them back and I'll get the Charge 3 again, which worked at least very well and without any problems. And one more thing, the support really could not help me, was completely overwhelmed.

[AlvaroFitbit]

@Senky Welcome! It's great to see you around! Sorry to hear that your heart rate sensor isn't working. 

Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. Also check these tips to improve the heart rate reading on your device.

@Gerhard71 hopefully the Charge 3 works better for you.

@SunsetRunner thank you for your help here.

Let me know how it goes!

[Gerhard71]

Hello AlvaroFitbit,

I gave the Versa back because I can not work with the clock. I'll wait until Fitbit gets a new generation of Versas out and then I'll try again. I have Charge 3 now and it works, of course, she had lost the BT connection yesterday and I had to set it up again today, but that went fast and the pulse is also consistently measured.

I think it's just a pity that I had 3 defective Versas in a row. And I would like to use them, but that's not how it works. Fitbit must work urgently on the quality of its devices. That way she will lose more and more customers. It seems to me that Fitbit`s quality control absolutely fails. And I do not understand one, Fitbit is a global company and the complaints are more and more, the forum is full, the support completely overwhelmed, bulk devices are returned or sent back that Fitbit itself does not recognize that with his bones something is wrong and the quality is not right and the customer complaints are more and more, because I would be clueless as a company and immediately do something, so I do not lose money and customers. But no, Fitbit wraps up in silence and the customer is in trouble.