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Heartrate monitoring doesn't work all of a sudden

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‎03-31-2020 03:55

‎03-31-2020 03:55

Hello!


Been using my Versa watch a little bit over a year now.
From yesterday heartrate monitor doesnt seem to be working.
Here's what I've done for troubleshooting:
- Cleaned and dried the sensor underneath the watch
- Updated the software (hadnt done the last 2 updates I think)

- Turned off the heart rate monitor/synced; turned heart rate monitor on/ synced
- rebooted the watch

 

Is there anything else I could do?

Thanks in advance

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‎03-31-2020 06:26

‎03-31-2020 06:26

I’m having various issues with my 2-mo old Versa Lite at the moment, but before I did a factory reset on it last night to try to fix said issues, I did notice my heart rate wasn't working, also.  I think Fitbit is just having problems in general.

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‎04-07-2020 00:05 - edited ‎04-07-2020 00:06

‎04-07-2020 00:05 - edited ‎04-07-2020 00:06

Now after this my Versa is completely unusable.

First the touch screen started to malfunction.

Locked my watch (it just started pushing the on screen buttons by itself; PIN)

after some retrys I did a hardware reboot (3 button).
Tried to set up the watch again 100% fresh,

and now the touch screen doesnt work at all and I'm stuck in one of the setup screens.

I havent dropped or damaged it in any way so gonna go and send it to a warranty check-up.

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