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Heartrate not displaying on Versa

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‎08-12-2019 15:05 - last edited on ‎10-22-2021 16:32 by Moderator Alum

‎08-12-2019 15:05 - last edited on ‎10-22-2021 16:32 by Moderator Alum

This is my 2nd Versa and they both -at about 6 months of use - stop registering or displaying the heart rate doing all suggestions - nothing works- please help!  Another $200 down the drain?

 

 


Moderator edit: subject updated for clarity

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‎08-13-2019 07:46

‎08-13-2019 07:46

@Kamykoko welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your heart rate. I totally understand how frustrating this is for you. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, I'd like to know what troubleshooting steps you have tried.

 

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, monitor your heart rate and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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