Heartrate zones not working

[Coolbeanznat]

The heartrate zones have glitched this week. I have been on the treadmill ( HR between 140- 176 for 35 mins) and been out walking yet it says below zones for everything even though my heartrate is clearly in some zones . Walking today heartrate 102 was below zone. Last week 100 was in fat burn. 

Moderator edit: format

[Scotty7991]

I am having a similar problem since the update.  My new zones are fine.  I understand the logic behind that change.  However my normal high intensity workout today is displayed as "below zones" for the entire workout.  Screenshot attached.  This is obviously not correct.  My new zones are 104 to 126 fat burn, 127 to 154 cardio, 155 plus is peak.  You can see from my workout that I am in these zones throughout.  Any idea how to fix this?  Everything worked fine before the update.

 

[Coolbeanznat]

Mine is the same  i have no clue what to do about it, maybe it is the update that needs fixing. Sent from my Samsung Galaxy smartphone.

[housedj]

I have the opposite - after a 22 minute cycle I somehow have 50 active zone minutes. Fitbit what is going on??

**Update** I think my issue is actually because you get x2 active zone minutes for doing cardio and peak workouts....

[Scotty7991]

@Coolbeanznat Maybe it has something to do with compatibility with our phone?  I have a Galaxy S10 plus.  Not sure.  I tweeted Fitbit Support yesterday and they didn't appear to have any clue what I was trying to say.  Frustrating...  Fingers crossed it will just magically fix itself I guess.

[Coolbeanznat]

I got that 2day, 33 mins on treadmill and says 58 zone mins now what the hell! I dont know whats happening with it.Sent from my Samsung Galaxy smartphone.

[Coolbeanznat]

Maybe, I have the same phone.Sent from my Samsung Galaxy smartphone.

[Scotty7991]

I have a workout later this morning.  I'll post the results.  I'm hoping yesterday was just a glitch and that the problem is magically resolved today.  🤞

[Scotty7991]

Ok..problem doesn't exist today.  Safe to assume that this glitch is only for the day you update your firmware.  If you are having this issue, the next time you workout, after the day you updated the firmware, all should look OK.  See screen shots. 👍

 

 

[housedj]

I think it’s supposed to be like that now!