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Help!Calories burned in the dashboard do not match

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Help!Calories burned in the dashboard does not match itself in the detail. I just checked out the calorie burned yesterday Sep.2, in the dashboard, it says 3030 which is not normal for me I know, so I clicked into it, while in the top of the chart, it shows 2191, which matches my average data. Also, I received a vibration notification at around 11 pm yesterday, so 2191 must be correct, given I walked around at my room or sat on my on bed during 11-12 yesterday. 

 

Therefore, I checked the calories burned for last weekend, and the same problem happen again. Instead of about 800 calories differences, they show about 200-300 calories differences.

 

It never happened before, until I came back from vacation last Friday. The country I went to have 12hr difference, but I wear Fitbit for almost 2 years and never had this problem before. However this was my first time wearing versa traveling, anyone have any suggestion about how to fix the issue? Already tried shutting down, re-installing app and logging in, removing this device and reconnecting, none of them worked.

 

Many thanks in advance.

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picture update

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@Betty777 Welcome to the Fitbit Community.

 

I'm sorry to hear that your Dashboard is not showing the right number of calories burned. Thank you for trying to resolve the issue before contacting us.

 

In order to address your issue better, please be so kind to attach a screen shot of your Dashboard.

 

I'll be waiting for your response.

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