Help please! Versa 2 suddenly lost Bluetooth connection to iPhone and Fitbit app can’t find it

[Peewiglet]

HI all,

I got my Versa 2 a few months ago and it paired with my iPhone with no problem. I was then able to set it up in my Fitbit app with no difficulty.

Yesterday I noticed it wouldn’t sync to the app - the app said it found no device. I restarted the Versa 2 and the iPhone and it was then able to sync.

Today the same thing happened, but this time I couldn’t make it sync. In Bluetooth on the iPhone I found that it was listing the Versa 2 but it couldn’t connect. I’ve tried everything I’ve been able to find on the internet, all the way from restarting everything to removing the Versa 2 in Bluetooth (couldn’t add it back, as it still wasn’t seen) to factory resetting the Versa 2. Now I seem to be completely stuck because the Versa 2 is telling me to download the Fitbit app, but the phone still can’t see the Versa 2 in Bluetooth and the app still can’t find it so that I can set it up as a device.

When I came here I saw the post about there being a firmware update for the Versa 2 but I can’t see a way to do that as it seems to rely upon turning on all day sync in the app, to download the firmware, but I can’t do that because it seems to be done via the device in the app, which I can’t set up.

Can anybody please help? I’ve been Googling for a couple of hours but I don’t seem to have got anywhere. The Versa is at almost 100% charge, and I’ve tried with it both in and out of the charger. The iPhone is running latest software.

[Odyssey13 · Accepted solution]

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[Peewiglet]

Hi there and many thanks. 

I had tried most of that, but for some reason I’d forgotten that I also have the app on my iPad. When I looked there the device was listed in Bluetooth and so I was able to get it going (after my factory reset). It dropped the Bluetooth connection on the iPad too, but I followed the instruction to forget the device and was then able to get a pairing request in the app, which worked. After that I was able to follow a similar process on my iPhone and so it’s working again, and running the new firmware. 

I’m grateful for your help 🙂 

[Odyssey13]

Thanks for the happy news @Peewiglet