High heart rate

[Tinabc023]

For over a week now my Fitbit versa shows extremely high heart rate even at rest and sleeping. Because of it, it can’t read my sleep cycle right anymore. I have done every possible reset there is, even a factory reset. Yesterday I connected my charge 3 just to see and it works fine. I rather use the versa. I have chatted with the help desk and called yesterday and all I got is we are working on the problem at the end. No estimated time or date when it’s fixed. This morning I reinstalled my versa audit had a long update and I thought this must be the fix. Wrong! Anyone else having this issue? Getting really frustrated.

[-Astrid-]

Sounds...suspicious

[LiliyaFitbit]

Welcome to the forums @syfbb and @helliott . It's nice to see you around @Kathi0807 , @Jenniferinaz , @JulianaCA , @-Astrid- , @Tinabc023 and @Gnomex . I am sorry for the delayed response. 

@Kathi0807 and @JulianaCA thank you for providing the details of the issue you're experiencing with the battery not holding a charge. I appreciate your efforts to resolve it. I recommend restarting the device by following these steps: How do I restart my Fitbit device? I also recommend switching to a Fitbit clock face if you're using a 3rd party clock face. For more tips to prevent battery drain, please see here.  

@helliott thank you for sharing your experience. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you in the best possible manner.

@-Astrid- , @Jenniferinaz , @Gnomex , @syfbb and @Tinabc023 I appreciate your input, I understand how frustrating this situation can be for you. Unfortunately, we haven't received any updates about this at the moment, however, all the reports shared from users are helpful to continue investigating this; thank you for taking the time to share this information here. 

@Tinabc023 thank you for sharing that you're using your Charge 3 tracker at the moment and that it is working fine. 

Feel free to reach out if you have any other questions.

[Kathi0807]

Well my versa is now all the way dead and won’t even turn on! 

[LiliyaFitbit]

Hi @Kathi0807, thank you for your reply. 

Let me help you with the issue you're experiencing with your Fitbit Versa not turning on. If the battery drains completely, it may take up to 5 minutes before the device turns on again. Have you tried these troubleshooting steps: Why isn't my battery charging on my Fitbit device?

Let me know how it goes.

[Kathi0807]

Thank you for replying. I’ve already been in touch with customer service and I am getting a replacement. 

[LiliyaFitbit]

Hi @Kathi0807 thank you for the update.

I am glad to hear you got in touch with our Support Team and now you'll receive a replacement!

If you haven't done so already, I invite you to participate in our discussion's forum, there are many interesting topics about Fitness and Wellness.

Enjoy the Fitbit experience. Keep on visiting the forums! 

[Eerin86]

I have been having the same issue. The HR will read 140+ giving me all sorts of active minutes and calories burned. It also messes up the sleep tracking. I have reset the device multiple times and it has not fixed the issue

[LiliyaFitbit]

Welcome to the Fitbit Community @Eerin86. 

I appreciate your participation in the Forums and sharing your concern regarding the heart rate accuracy of your device as it also affects your active minutes, calories and sleep tracking. Thank you for providing the additional details. Fitbit Versa is intended to give you the best information available in a wearable activity tracker and we're constantly working on improving our devices and user experiences.  

As with all heart-rate tracking technology, whether a chest strap or a wrist-based sensor, accuracy is affected by personal physiology, location of wear, and type of movement. I appreciate your efforts to improve the accuracy of your heart rate reading by doing a restart and would like to confirm if you've checked this article with useful information: How do I improve the accuracy of my heart-rate reading?

I'll be around. 

[Eerin86]

Yes I have read how to achieve a correct fit, thank you for the link. The
heart rate monitor had been working well until recently when I noticed the
extremely high heart rate readings and the app not being able to track
sleep cycles properly

[LiliyaFitbit]

Hi @Eerin86, thank you for your reply. 

I appreciate the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[LeeLeeGA]

So this issue has been going on for over two months and there is not a solution? That really sucks. I love my Versa but it is now useless to me. Mine is registering my heart rate at 160 as I write this. I ordered mine July 26 2018 from Amazon and my issue started July 27 of 2019. So it was good for a year. Are they really working on a solution? Two months is a long time.  

[LiliyaFitbit]

Hi @LeeLeeGA, it's nice to see you again in our Community Forums. 

Thank you for joining the conversation and sharing that you're experiencing the same issue. Thank you for providing the purchase details. I totally understand how you are feeling as you love your Fitbit Versa and would like to continue using your device and its features. I would like to confirm that we’re aware of this issue and we're working to identify a resolution as quickly as possible. 

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

Let me know if you have further questions. 

[LeeLeeGA]

Has this issue been happening since May? That is along time to to be
working on a solution with no fix.

[LiliyaFitbit]

Thank you for your reply @LeeLeeGA. I am sorry for the delayed response. 

I understand your point, unfortunately we haven't received any other updates about this for the moment, however, all the reports shared from users are helpful to continue investigating this and working on the fix. I appreciate your patience and understanding. 

I'll be around if you need further assistance. 

[LeeLeeGA]

Thanks but I will not be needing any further assistance. My Fitbit will be
in the trash by the end of the day. I have been a royal customer for years
but not anymore.

[SunsetRunner]

I have the same issue, just got off of a chat with an agent who also gave me the "reset the device and watch for 24 hours"...if i need to manually check the device against another device then what is the point of the versa?  I'm reading on this forum going back for months that people are having this issue....I do not see any resolution....

[Eerin86]

Have the high heart rate readings been a problem specific to the versa or are other fitbit styles also seeing problems?

[LeeLeeGA]

Mine is useless. Beacuase of the crazy HR reading Fitbit thinks I was active for 667 minutes and burned 7,303 calories. It is just an over priced watch as on now. Wish i could of got more than a year and one day out of it. Good luck. I hope they find a solution to help you. 

[SunsetRunner]

I've got an agent now who's trying to explain to me why it is perfectly reasonable that my pulse, sitting quietly at my desk (using an under-desk elliptical) reads so much higher than using a gym-style elliptcal, breathing hard, sweating, real effort.  Also since this is not happening to anybody else, it must be me.  I have never ever seen support agent so condescending.  Jan is a true gem, and if Jan is the company spokesperson, i do not know why anybody would buy a fitbit ever again.

[AuntieLo]

I too have been having issues with the Versa.  It tells me my heart rate is between 139 and 177 when just sitting.  Believe me, I'd know if my heart rate were that high.  It started a couple of weeks ago.  I charged it on Friday morning as I was going to be out of town for the weekend.  By Friday night it was dead - all charge gone.  On Sunday I let it charge overnight and Monday - not able to swipe in any direction, the only exercise that came up was the running mode.  The last couple of weeks, its shows high heart rate, exercising for hundreds of minutes and walking many, many more steps that I know I did.  I got online and bought a cheapie tracker and will NOT be buying any more Fitbit products.