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Home button of my Versa seems to be stuck

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‎12-14-2018 20:10 - last edited on ‎12-15-2018 08:22 by Moderator Alum

‎12-14-2018 20:10 - last edited on ‎12-15-2018 08:22 by Moderator Alum

The home button on my Versa stopped working. I attempted cleaning it with a toothpick and even canned air. It feels like it is stuck in a pushed in position. When I press it, it doesn't move. I haven't had this Versa for more than a few months so this is incredibly frustrating. Any help is appreciated

 

 

Moderator edit: Subject for clarity 

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‎12-14-2018 20:19 - edited ‎12-14-2018 20:20

‎12-14-2018 20:19 - edited ‎12-14-2018 20:20

@Mbrin86 I think at this point, you should reach out to Customer Support to guide you through the next steps. This seems to be a hardware issue. Sorry I could not be more helpful.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎12-15-2018 08:32

In response to Marrrmaduke

‎12-15-2018 08:32

Hey @Mbrin86, welcome aboard! I'm sorry to hear about what is happening with your Versa. Let me ask you this, as @Marrrmaduke suggested, have you tried to reach our Support team? If you haven't, would you like me to escalate your case on you behalf directly with them? 

 

Let me know! 

Heydy | Community Moderator, Fitbit
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